Terms of Service

Effective Date: 25 March 2025
Last Updated: 25 March 2025

Introduction

Welcome to Wellbeing United Kingdom Limited’s website https://wellbeing-pharmacy.co.uk. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

Company Details:

Legal Name: Wellbeing United Kingdom Limited (Company Number: 06994034)
Trading As: Wellbeing Pharmacy
Address: 8 Prior Deram Walk, Coventry, CV4 8FT, United Kingdom
Phone: 02476672886
Email: legal@wellbeing-pharmacy.co.uk

1. Your Account

Account Security

Your account is your responsibility. You are accountable for all activities that occur under your account or password. Please keep your account details, password, and access to your computer secure and confidential.

If you believe there has been unauthorized use of your account, contact us immediately at legal@wellbeing-pharmacy.co.uk or 02476672886.

Account Information

You must provide accurate and complete information when creating your account. You can update your information through the “My Account” section of our website.

Account Termination

Wellbeing Pharmacy reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion, particularly in cases of breach of these Terms.

2. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.

3. Website Access and Availability

We strive to maintain continuous access to our website, but we cannot guarantee uninterrupted service. Access may be occasionally suspended or restricted due to:

Maintenance and repairs
System upgrades
Technical difficulties
Introduction of new services

We will attempt to minimize the frequency and duration of any service interruptions.

4. Restrictions on Use

Permitted Use

You are granted a limited license to access and make personal use of our website. This license does not include the right to:

Download, modify, or reproduce content without written permission
Use the website for commercial purposes without authorization
Collect product information for commercial use
Use data mining tools, robots, or similar extraction methods
Frame or reproduce our trademarks, logos, or content

Prohibited Activities

You may not:

Resell or commercially exploit our website content
Copy account information for third-party benefit
Use our website in ways that impair access for others
Engage in unauthorized use (which terminates your license)

5. User Conduct

Acceptable Behavior

You must use our website responsibly and lawfully. You are solely responsible for all communications and content you send to us.

Prohibited Conduct

You must not use our website for:

Fraudulent or unlawful activities
Sending illegal, offensive, abusive, defamatory, or obscene content
Distributing malware or viruses
Political campaigning or spam
Breaching copyright, trademark, or privacy rights
Activities that could harm others or our services

6. Reviews, Comments, and User Content

Content Guidelines

You may post reviews and comments, but all content must be:

Legal and truthful
Non-offensive and respectful
Free from viruses or malicious code
Not misleading about your identity
Respectful of intellectual property rights

Content Rights

By submitting content to our website, you grant Wellbeing Pharmacy non-exclusive, royalty-free rights to use, modify, and distribute your content worldwide. You agree to indemnify us for any claims arising from your content or breach of these Terms.

Content Moderation

We reserve the right to remove or edit any content at our discretion, though we are not obligated to monitor all user submissions.

7. Intellectual Property Rights

Our Content

All website content, including text, graphics, logos, images, and software, is protected by copyright, trademarks, and other intellectual property rights owned by or licensed to Wellbeing United Kingdom Limited.

Usage Restrictions

You may not use any content from our website without express written consent, including publication of prices or product listings.

Trademarks

8. Orders and Services

Order Process

When you place an order, you make an offer to purchase products from us. We accept this offer only when we notify you that your order has been dispatched.

Community Pharmacy Services

As a community pharmacy, we provide:

Over-the-counter medication sales
Prescription dispensing services
Health consultations and advice
Delivery services within our coverage area

Age Verification

We sell age-restricted products and implement ID verification processes to comply with regulatory requirements. You may be required to provide identification for certain purchases.

No Online Payments

We do not currently accept online payments through our website. Payment arrangements will be made according to our standard procedures for community pharmacy services.

9. Your Responsibilities

Accurate Information

You must provide accurate, complete, and up-to-date information about yourself and any patients for whom you are requesting services. We rely on this information to ensure safe and appropriate pharmaceutical care.

Patient Safety

It is imperative that health information you provide is accurate, as we wholly rely on this information to supply appropriate medications and services.

Liability for False Information

We have no liability for any loss, damage, or injury resulting from our reliance on false or inaccurate information you provide.

10. Delivery Services

We offer delivery services for prescriptions and other products within our service area. Delivery terms, areas, and timeframes are detailed in our separate Delivery Policy, which forms part of these Terms.

11. Returns and Refunds

Our returns and refunds policy for different types of products is detailed in our separate Returns Policy, which forms part of these Terms. Please note that pharmaceutical products may have specific return restrictions for safety reasons.

12. Pricing and Product Availability

Pricing

Prices shown include VAT where applicable
Prices may differ from those in our physical pharmacy locations
We reserve the right to correct pricing errors
Where possible, we will honor incorrect prices as a goodwill gesture

Product Availability

We may not always have all displayed products in stock
“Out of stock” items will be clearly marked
We will contact you if ordered items become unavailable
Product images may vary from actual packaging

Processing Time

Orders have a handling time of 24-72 hours (excluding weekends) in addition to delivery time.

13. Product Quality and Safety

Licensed Medicines

We only source medicines licensed for use in the UK from manufacturers or authorized UK wholesalers.

Expiry Dates

We strive to provide products with the longest possible expiry dates, though this may not always be achievable.

Storage and Use

Products must be used, handled, and stored according to manufacturer instructions. We cannot be held responsible for deviations from these instructions.

14. Professional Services and Regulation

Regulatory Compliance

We operate under the supervision of the General Pharmaceutical Council (GPhC) and comply with all relevant pharmaceutical regulations.

Professional Standards

Our pharmaceutical services are provided by qualified pharmacists and trained staff in accordance with professional standards and best practices.

Health Information

Any health information provided on our website is for general guidance only and does not replace professional medical advice.

15. External Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites. We recommend reviewing their terms and conditions before use.

16. Electronic Communications

By using our website, you consent to receiving communications electronically. All electronic communications are considered “in writing” for legal purposes.

17. Liability and Disclaimers

Website Accuracy

While we strive to ensure our website is accurate and secure, we cannot guarantee it is completely free from errors or malicious components.

Limitation of Liability

We accept no liability for:

Damages resulting from website use
Loss of property or purely economic loss
Indirect or consequential damages

Statutory Rights

These limitations do not affect your statutory rights under consumer protection law.

Professional Negligence

Nothing in these terms limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

18. Professional Indemnity Insurance

Wellbeing Pharmacy maintains appropriate professional indemnity insurance for pharmaceutical services.

19. Changes to Terms and Website

We reserve the right to modify these Terms and our website at any time. Changes will be effective when posted on our website. Your continued use of the website constitutes acceptance of modified Terms.

20. Events Beyond Our Control

We are not liable for breaches of these Terms caused by events beyond our reasonable control, including but not limited to natural disasters, technical failures, or regulatory changes.

21. Enforcement and Waiver

We reserve the right to enforce these Terms at our discretion. Choosing not to act on a breach initially does not waive our right to act on that breach or future breaches.

22. Complaints Procedure

We are committed to excellent customer service. If you have a complaint:

Contact Information:

Phone: 02476672886
Email: legal@wellbeing-pharmacy.co.uk
Address: Wellbeing United Kingdom Limited, 8 Prior Deram Walk, Coventry, CV4 8FT, United Kingdom
Online Contact: https://wellbeing-pharmacy.co.uk/contact

Complaint Process:

We acknowledge complaints within 2 working days
Regular updates provided until resolution
Pharmaceutical complaints handled by qualified pharmacists
We follow General Pharmaceutical Council standards for pharmaceutical complaints

23. Regulatory Information

Professional Body

We are regulated by the General Pharmaceutical Council (GPhC). You can verify our registration and raise professional concerns through their website.

NHS Services

Information about any NHS services we provide is available separately and subject to NHS terms and conditions.

24. Termination

These Terms remain in effect until terminated by either party. We may terminate your access immediately for breach of these Terms. Upon termination, your right to use the website ceases immediately.

25. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

26. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Wellbeing United Kingdom Limited regarding use of our website and services.

27. Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Contact Information: For questions about these Terms of Service, please contact us at legal@wellbeing-pharmacy.co.uk or 02476672886.

These Terms of Service are effective as of 25 March 2025 and were last updated on 25 March 2025.