Effective Date: 25 March 2025
Last Updated: 25 March 2025
Introduction
Welcome to Wellbeing United Kingdom Limited’s privacy policy. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal information when you visit our website https://wellbeing-pharmacy.co.uk, use our services, or interact with our community pharmacies.
1. Important Information and Who We Are
About This Policy
This privacy policy applies to all personal data we collect through:
- Our website https://wellbeing-pharmacy.co.uk
- Our community pharmacy locations
- Email communications
- Social media interactions
- Our delivery services
This website is not intended for children under 16 years of age. Where we provide services to children, we require explicit consent from a parent or guardian.
Data Controller
Wellbeing United Kingdom Limited (Company Number: 06994034) is the data controller responsible for your personal data. When we refer to “Wellbeing Pharmacy”, “we”, “us”, or “our” in this policy, we mean Wellbeing United Kingdom Limited.
Registered Address: 8 Prior Deram Walk, Coventry, CV4 8FT, United Kingdom
Phone: 02476672886
Data Protection Officer
Our Data Protection Officer is Mohammad Mohsin Raza, Director of Operations. If you have any questions about this privacy policy or wish to exercise your data rights, please contact:
Email: legal@wellbeing-pharmacy.co.uk
Address: Data Protection Officer, Wellbeing United Kingdom Limited, 8 Prior Deram Walk, Coventry, CV4 8FT, United Kingdom
Your Rights
You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns directly before you contact the ICO.
2. Information We Collect
We collect and process the following categories of personal data:
Personal Information
- Identity Data: Full name, title, date of birth, gender
- Contact Data: Address, email address, telephone numbers
- Account Data: Username, password, account preferences
- Transaction Data: Details of purchases, prescriptions, and services
- Technical Data: IP address, browser type, device information, website usage data
- Communication Data: Records of communications with us
Health Information (Special Category Data)
As a community pharmacy, we may collect health-related information including:
- Medical history, condition and symptoms
- Prescription details and medication history
- Allergies and medical contraindications
- Age verification for restricted products
We only collect health information where necessary to provide safe and effective pharmaceutical services, and we rely on your explicit consent or our legitimate interests in providing healthcare services.
How We Collect Information
Directly from you:
- When you create an account on our website
- During consultations at our pharmacies
- When you contact us by phone, email, or in person
- When you subscribe to our communications
- Through our delivery services
Automatically:
- Website cookies and tracking technologies
- Server logs and analytics data
- Social media interactions
From third parties:
- Healthcare providers (with your consent)
- Delivery partners
- Analytics providers (Google Analytics)
3. How We Use Your Personal Data
Legal Basis for Processing
We process your personal data based on:
- Your consent – for marketing communications and non-essential website features
- Contract performance – to provide pharmacy services and fulfill orders
- Legal obligations – to comply with pharmacy regulations and legal requirements
- Legitimate interests – to improve our services, prevent fraud, and ensure business security
Purposes of Processing
| Purpose | Data Types | Legal Basis |
| Account registration and management | Identity, Contact, Account | Contract performance |
| Providing pharmacy services and prescriptions | Identity, Contact, Health, Transaction | Contract performance, Legitimate interests |
| Age verification for restricted products | Identity, Date of birth | Legal obligation |
| Website functionality and user experience | Technical, Usage | Legitimate interests |
| Customer service and support | Identity, Contact, Communication | Contract performance, Legitimate interests |
| Fraud prevention and security | Identity, Contact, Technical | Legitimate interests |
| Delivery services | Identity, Contact, Transaction | Contract performance |
| Analytics and website improvement | Technical, Usage (anonymized) | Legitimate interests |
| Compliance with pharmacy regulations | All relevant data | Legal obligation |
Marketing Communications
Currently, we do not send marketing emails. If we introduce email marketing in the future, we will:
- Obtain your explicit consent before sending marketing emails
- Provide clear opt-out mechanisms in all communications
- Respect your marketing preferences
We may use social media platforms for marketing purposes, which will be governed by their respective privacy policies.
4. Sharing Your Personal Data
We may share your personal data with:
Service Providers
- Delivery companies (for prescription and product delivery)
- IT service providers and website hosting
- Analytics providers (Google Analytics, and potentially META in the future)
- Professional advisors (legal, accounting, insurance)
Regulatory Bodies
- General Pharmaceutical Council (GPhC)
- Medicines and Healthcare products Regulatory Agency (MHRA)
- NHS organizations (where required)
- HM Revenue & Customs
- Other regulatory authorities as required by law
- CQC
Legal Requirements
We may disclose your information where required by law, court order, or to protect our legal rights.
Important: We do not sell your personal data to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data, including:
- Encryption of sensitive data
- Secure data storage systems
- Access controls and staff training
- Regular security assessments
- Incident response procedures
Despite our security measures, no system is completely secure. We will notify you and relevant authorities of any data breaches as required by law.
6. Data Retention
We retain your personal data for the following periods:
- General customer data: 3 years from last interaction
- Prescription records: 2 years (as required by pharmacy regulations)
- Financial records: 7 years (for tax purposes)
- Marketing consent records: Until consent is withdrawn
- Website analytics: 26 months (Google Analytics default)
After these periods, we will securely delete your data unless we have a legal obligation to retain it longer.
7. International Transfers
We do not transfer your personal data outside the UK or European Economic Area (EEA). All data processing occurs within the UK.
8. Cookies and Website Technologies
We use cookies and similar technologies to:
- Ensure website functionality
- Analyze website usage (Google Analytics)
- Improve user experience
- Support future marketing activities (META integration planned)
You can control cookies through your browser settings. For detailed information, please see our Cookie Policy.
9. Age Verification and Children’s Privacy
We sell age-restricted products and therefore implement age verification processes. We do not knowingly collect personal data from children under 16 without parental consent. If you are under 16, please ensure a parent or guardian provides consent before using our services.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Email notification (where we have your consent)
- Notice in our pharmacy locations
12. Contact Information
For any questions about this privacy policy or our data practices, please contact:
Data Protection Officer: Mohammad Mohsin Raza
Email: legal@wellbeing-pharmacy.co.uk
Phone: +44 2476672886
Address: Wellbeing United Kingdom Limited, 8 Prior Deram Walk, Coventry, CV4 8FT, United Kingdom
Online Contact: https://wellbeing-pharmacy.co.uk/contact
Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113
This privacy policy is effective as of 25 March 2025 and was last updated on 25 March 2025.
