Terms & Conditions

General Terms and Conditions


This is an important section of the site explaining the terms and conditions you are agreeing to when you use and shop with Wellbeing Pharmacy online.

Intended UK Users and Users Responsibility.

All the information and marketing materials you have found in here (notwithstanding external sites via hypertext links) are intended for consumers and/or patients who access this website in the United Kingdom. Rules on product and medical claims, and service standards are based on UK regulations. Access to this site from other locations are not our responsibility therefore compliance with local laws if and to the extent local laws are applicable will be at the behest of the web user.

UK Trading Laws.

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the trading laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts. We will only respond to queries or claims resulting from purchase in British English language.

Definition of Marketing Terms.

Where we refer to ‘popular’ products, it is based on the number of products sold online within the time period we choose. Where a product is labelled ‘most popular’, it means its sales have exceeded all others in the particular product list or search field it features in. Our ‘new products’ highlight the most recently launched products in this website. Our ‘featured products’ are those we have chosen to highlight and ‘our favourite’ products are our favourites out of those sold here.

Access and Data Accuracy Disclaimer.

We have taken every care in the preparation of the content of this Web site, however we cannot guarantee uninterrupted and totally reliable access to this Web site, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Wellbeing (United Kingdom) Limited disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on www.wellbeing-pharmacy.co.uk and will accept no liability for any loss or damage arising as a result of problems with access, or interpretation of information herein.

External Links and Third Party Software.

Certain (hypertext) links in this site may lead to other websites which are not under our control. When you activate any of these you will leave this website. We accept no responsibility or liability for the material on any websites which is not under our control and are merely used by us for your additional information. In the same terms, we may make software owned or operated by third-party companies available to you via our website or externally. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

Third Party Advertisers and Promotions.

Your correspondence or participation in promotions, or business dealings with advertisers found on or through this website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this Web site.

Liability and Indemnity.

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Wellbeing (United Kingdom) Limited, or any of their employees or agents.

Legal Interpretation and Validity.

These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Wellbeing (United Kingdom) Limited reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.


All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by us for their use by any person other than the said holders and such use may constitute an infringement of the holders’ rights.


All designs, text, graphics and their selection and arrangement on this website are the copyright of Wellbeing (United Kingdom) Limited or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without prior written consent from us is strictly prohibited.

Acceptance of orders

Working with industry-leading secure payment processors, we validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.

When your order contains a pharmacy medicine (identified on this site by a [P] symbol) your order will be subject to review by our pharmacist. Subject to this pharmacist’s approval, sale of these medicines will then be made by www.wellbeing-pharmacy.co.uk.

We reserve the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

We accept payment by most major credit or debit cards, and Paypal. Payment will be debited from your account before the dispatch of your purchase.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We may refer your details if suspected to UK Fraud Investigators including third party secure transaction providers. We will not be liable for any delays to your order this may cause. Orders can only be delivered to UK addresses.

Colour perception and Computer Variations

We make every effort to reproduce colours on the site as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet. This means that when you order products from our online shop, colours may differ from what you see on the screen to the actual product you will receive. We take this into consideration when you become unsatisfied with your purchase.

Price information

We take great care to ensure prices are accurate. Prices may change over time, so if you use your shopping list history, prices on your previous orders may no longer hold true. (If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the ‘Visit full site’ link at the bottom of the page). However, the correct prices will be applied when you select an item from the shopping list and add to your current basket. All prices include VAT where appropriate. Promotions and prices you see in our pharmacy do not apply to our online shop.

Prescription medicines

Our Online Prescription Delivery Service is provided by our individual branches whichever applies to you.

Trading name and address

www.wellbeing-pharmacy.co.uk is the online representation of Wellbeing (United Kingdom) Limited whose UK Company registration number is 06994034. All communications with regards to our business operation, advertisement and the like should be sent by email to info@wellbeing.uk.com.

Complementary treatments and therapies

We strongly recommend that you consult your doctor before following any complementary therapies if you are receiving conventional medication or treatment for any condition.

  • Do not cease conventional treatment or medication for any reason without consulting a doctor.
  • Always inform your doctor or complementary practitioner of any treatments, medication or remedies, both conventional and non-conventional, that you are taking or intend to take.
  • Also advise your practitioner if you have a sexually transmitted disease.
  • Do not begin a course of complementary therapy without first consulting your doctor if you are pregnant, are trying to conceive or are breast feeding
  • Consult your doctor before allowing babies or infants to receive complementary treatments as some are unsuitable for small children
  • See your doctor if your symptoms persist or worsen
  • You should ensure that it is safe to start a complementary therapy if you are already taking medication or undergoing a course of treatment.

Some individual complementary therapies have some additional cautions which are listed at the end of their respective pages within Information & advice. Please refer to these before starting any complimentary therapy.

Disposal of Waste Electrical and Electronic Equipment and Batteries

In the past, most waste electrical and electronic equipment and batteries have ended up in landfill sites, where the toxic materials some of them contain can put communities at risk. However, facilities now exist for these products to be collected separately from normal household waste and sent for recycling. This enables the hazardous materials to be disposed of safely and other materials to be used to make new products. To find out more about where you can recycle electrical waste, please visit www.recycle-more.co.uk or contact our free helpline 0800 915 9023. Waste household batteries can also be disposed of at local council sites. All new electrical and electronic products and batteries are now marked with the crossed out wheeled bin symbol to remind consumers to recycle. In the case of batteries this is sometimes accompanied by the letters “Pb”, “Cd” or “Hg” to indicate that lead, cadmium or mercury may be present.