Reporting a Concern

If you would like to send us feedback about Wellbeing Online or our pharmacy services in your local branch, you may use this form. Please note for concerns regarding service experience with our local branch, our complaint procedure requires that you request for the problem to be resolved locally. We will accept feedback and concerns if you feel that the local management is unable to meet your requirements or answer your concerns satisfactorily.

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Or you can write to us at:

INFORMATION DEPARTMENT
Wellbeing United Kingdom Ltd
153 Valley Road
Ipswich
IP1 4PQ
Email: info@wellbeing.uk.com

NHS Services Complaints

We will also accept complaints related to NHS services provided to you by any of our local branches. If you feel that you need to direct your complaints to the NHS, please speak to our local branch as they will refer you to the appropriate NHS England Area Team or let us know by contacting us through this page about the incident, and the branch in which service was not to your satisfaction. We will be able to direct you to the correct NHS contact address.