Privacy Cookies

  1. What types of information do we collect from you?
  • Data regarding your name, mailing and email address will be collected when you register as a member to our site for market research by us or our trusted affiliates.
  • Bank account or credit card details, expiry dates and other security features about your payment method will be collected when you place an order with us. Password and specific secure data will be encrypted as a requirement by your bank or card provider.
  • Data regarding your identity and medical details as contained on any prescriptions or any other supporting information, for example telephone and fax numbers, email, postal address, and sometimes recorded conversations for quality or training purposes.
  • For customers ordering pharmacy only medicines (POM) from this website we will ask for additional information to ensure that our pharmacists or staff can check that the medicine is suitable for you to use. This information will be kept in the Patient Medication Record that pertains to you.
  1. How do we use your information?
  • All the information you give us pertaining to online shopping will only be used to help us process your purchase securely. Some information such as your credit card and security details are automatically encrypted by third party providers that your bank, or Paypal use to protect you. We may also use your information when you buy medical products to contact you in rare cases of emergency product recalls prompted by the manufacturer or the UK or EU regulators.
  • Sometimes, we collect information about our users and shoppers to for us to conduct marketing research and customer studies. We may also contact users and customers for marketing purposes initiated by our trusted affiliates only if you have not opted out of this in the registration process
  • Information relating to your prescriptions as a result of using any of our Prescription Services is only accessed by our pharmacy staff who deal with your medical records under the NHS Confidentiality Code of Practice. We do not use patient data for marketing or promotional purposes, and non-pharmacy staff do not have access to patient medication records.
  1. What are cookies and how are they used?
  • Cookies are small useful text files that are stored on your computer or mobile device when you visit website like this. They are used to remember useful information that allows certain functionality to work. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, cookies used to remember what your previous shopping history on the site is and enable us to develop our website to reflect our customers’ interests. Cookies can’t harm your computer, and are active for differing lengths of time; some are stored until you close your browser, while others may last for several weeks or more.
  • We may use cookies to enrich your experience of using this website by allowing us to tailor what you see to what we have learned about your preferences during your visits to the site.
  1. Public Computers. If you are using another person’s computer to login to our site (eg in an internet cafe or a colleagues computer at work) then it’s possible your e mail address will display in the login field to a subsequent user of our site. We therefore advise customers to clear ‘cookies’ stored by the web browser when using another person’s machine in order to prevent this from happening. The option to do this is normally found within the Tools dropdown menu at the top of the browser window.
  1. Removing and disabling cookies
  • You can set your browser to disable cookies if you do not want us to place cookies on your computer’s hard drive. This will mean that no websites will be able to place cookies on your computer. You can do this by adjusting the preferences within your browser. This may mean, however, that you will not be able to enjoy full use of all parts of the Site. If you want to remove previously-stored cookies, you can manually delete the cookies at any time. This will not prevent websites from placing further cookies on your computer. Each browser is different, so check the “help” menu on your browser to learn how to change your cookies preferences, or visit to find out more to disable cookies.
  • If you have “disabled” the cookies file in your browser, you may experience technical problems with some parts of the site (for example products you have placed in your basket may be lost.)
  1. Will our site disclose your information to outsider?
  • Your personal identity, bank information, mailing address, e-mail address and any other information that we have collected from you will never be disclosed to third party unless it is requested by the authority under a police or court warrant of disclosure.
  • Our data collection and storage is bound by the UK Data Protection Act of 1998.
  • The data supplied by you will be kept on the Site’s secure servers and computer systems, protected from outside intrusions. Prescription-related data are made additionally secure and access to it is guided by the NHS Confidentiality Code of Practice as well as the Professional Liability of our Pharmacists and Technicians.
  1. Your Consent
  • By using our website, you consent to the collection and use of information that you provide to us for the purposes described above. If we decide to change our data protection policy, we will post those changes in our website and we may also contact you if we think you need to know of our concerns.